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Take control of your finances with KoboKobo. From instant loans and secure savings to seamless bill payments, we simplify your financial journey.

Frequently asked questions
Got questions? We've got answers.
Enquiry
What is Kobokobo Digital Banking App?
Answer

Kobokobo is your all-in-one digital bank that gives you access to seamlessly create a bank account and perform all your banking transactions at your convenience and in style.

Enquiry
How can I get Kobokobo?
Answer

You can download the Kobokobo Mobile App by visiting your device app store:
• Google PlayStore for Android devices
• App Store for iOS devices
Once there, search for Kobokobo, then download and install on your device.

Enquiry
How do I register on the Kobokobo App?
Answer

Register by following these steps:
• Download Kobokobo from your device app store
• Open the app and click on "Create Account"
• Complete the form by entering your NIN, Phone Number, Email Address, Referral Code (optional), and set up your Password
• Enter the OTP sent to your registered mobile number and enter your address
• Take a clear selfie ensuring you are in a well-lit environment
• Set up and confirm your 4-digit transaction PIN
Ensure you complete the Compliance requirements by uploading your NIN Slip and Utility Bill to get full access to your bank account.

Enquiry
Can I register more than one device on Kobokobo?
Answer

Yes. However, the app will only be active on one device at any given time.

Enquiry
How do I move my Kobokobo profile to a new device?
Answer

• Login with your existing username and password on the new device
• The app will notice it is a new device and ask if you want to switch your device
• Select Yes and enter your 4-digit transaction PIN
• Enter the OTP (one-time passcode) sent to your registered phone number
• The switch is now complete and you can login with your credentials on the new device
Note: Your profile will be disabled on the old device once you successfully complete this process.

Enquiry
What happens if I forget my password?
Answer

Reset your password on the Kobokobo login page by following these steps:
• Click on "Forgot Password"
• Enter your Username and input the OTP sent to your registered mobile number
• Set up a new password and confirm the password
• You can now login to the app with your new password

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